Terms of service

OVERVIEW
This website is operated by Rooter.lk (“we”, “us”, “our”). By accessing https://rooter.lk (the “Site”) or purchasing from us, you agree to be bound by these Terms of Service (“Terms”), our Privacy Policy, and our Refund & Return Policy. If you do not accept all Terms, you must not access or use any part of the Site or our Services.

Our store is hosted on Shopify Inc., which provides the e-commerce platform enabling us to sell products and Services to you.

SECTION 1 – ONLINE STORE TERMS

You represent that you are at least 18 years old or have reached the age of majority in your jurisdiction, and that you have full legal capacity to enter into these Terms.
You agree not to use our products or Services for any unlawful or unauthorized purpose, nor to violate any Sri Lankan or international law (including copyright laws).
You must not transmit worms, viruses, or any malicious code.
Breach of any provision of these Terms will result in immediate termination of your access to our Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse Service to anyone at any time, for any reason.
You acknowledge that content you submit (excluding payment information) may be transferred unencrypted and across various networks and devices. Payment details are always encrypted.
You agree not to reproduce, duplicate, sell, resell, or exploit any portion of the Service without our express written permission.
Headings are for convenience and do not affect interpretation.

SECTION 3 – ACCURACY, COMPLETENESS & TIMELINESS OF INFORMATION

We strive to display accurate product information, but we do not warrant that Site content is complete or current.
Any reliance on Site information is at your own risk.
Historical content is provided for reference and may not be current.

SECTION 4 – MODIFICATIONS TO SERVICE & PRICES

Prices and availability are subject to change without notice.
We may modify or discontinue the Service (or any part thereof) at any time without liability.

SECTION 5 – PRODUCTS & SERVICES

Certain products may be available exclusively online and in limited quantities. All returns and exchanges are governed by our Refund & Return Policy.
We make every effort to display product colors and images accurately but cannot guarantee your monitor’s accuracy.
We may limit sales to any person, geographic region, or jurisdiction at our discretion.

SECTION 6 – ACCURACY OF BILLING & ACCOUNT INFORMATION

We reserve the right to refuse or cancel orders at our discretion (e.g., suspected fraud, inventory issues).
You agree to provide and promptly update complete and accurate purchase and account information, including your email address and payment details.
For details, see our Refund & Return Policy.

SECTION 7 – OPTIONAL TOOLS

We may offer third-party tools (“Tools”) via the Site. Use of such Tools is at your own risk; we make no warranties regarding their availability or functionality.

SECTION 8 – THIRD-PARTY LINKS

The Site may contain links to third-party websites. We do not endorse or assume liability for their content, policies, or practices.
Any transactions with third parties are solely between you and that third party.

SECTION 9 – USER COMMENTS, FEEDBACK & OTHER SUBMISSIONS

By submitting comments or ideas (“Submissions”), you grant us a perpetual, royalty-free, worldwide license to use, reproduce, publish, and distribute them.
You represent that your Submissions are original, do not infringe third-party rights, and contain no malicious code.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal data is governed by our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES & OMISSIONS

We reserve the right to correct errors and to update or delete information without prior notice, including after you submit an order.

SECTION 12 – PROHIBITED USES

You may not use the Site or its content to:

Violate any law or infringe third-party rights.
Transmit malware or unsolicited communications.
Harvest or collect personal data about others.
Circumvent security features of the Site.

SECTION 13 – DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY

The Service is provided “as is” and “as available,” without any warranties (“express” or “implied”).
We do not guarantee uninterrupted, timely, or error-free Service.
To the fullest extent permitted by law, Rooter.lk and its affiliates are not liable for any indirect, incidental, special, or consequential damages arising from your use of the Service.

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold harmless Rooter.lk and its officers, employees, and agents against all claims, liabilities, damages, and expenses (including legal fees) arising from your breach of these Terms or violation of any law.

SECTION 15 – SEVERABILITY

If any provision is invalid or unenforceable under Sri Lankan law, it will be severed and the remaining provisions will remain in full force and effect.

SECTION 16 – TERMINATION

We may terminate or suspend your access immediately, without notice, if you breach any provision of these Terms.
Obligations accrued prior to termination survive.

SECTION 17 – ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and Refund & Return Policy, constitute the entire agreement between you and Rooter.lk and supersede all prior agreements.

SECTION 18 – GOVERNING LAW

These Terms are governed by and construed in accordance with the laws of the Democratic Socialist Republic of Sri Lanka.

SECTION 19 – CHANGES TO THESE TERMS

We may update these Terms by posting changes on this page. Your continued use of the Site after any change constitutes acceptance of the revised Terms.

SECTION 20 – CONTACT INFORMATION

If you have any questions about these Terms, please contact us at:

Rooter.lk
Crescat Boulevard, 89, Galle Road, Colombo 03, Kollupitiya (Next to Cinnamon Grand)
Phone: 071 400 6600 | 077 082 2346
Email: sales.rooter@gmail.com

Last updated: May 15, 2025