Shipping policy

Contact Us
Rooter.lk
Crescat Boulevard, 89, Galle Road, Colombo 03, Kollupitiya (Next to Cinnamon Grand)
Phone: 071 400 6600 | 077 082 2346
Email: sales.rooter@gmail.com

1. Shipping Area

We deliver exclusively within Sri Lanka.

2. Order Processing

Processing Time: Orders are generally processed within same day Working day (Monday–Friday, excluding public holidays).
Cut-off Time: Orders placed before 6 PM (UTC+5:30) on a business day typically begin processing the same day; those placed afterward begin processing the next business day.

3. Delivery Time Estimates

Metro Areas: 1–2 Working days
Outstation & Rural Areas: 3–7 business days
Actual delivery windows depend on your location and our courier partners; we work closely with them to meet these estimates.

4. Shipping Methods

We partner with reputable courier and logistics providers to ensure your order arrives safely.

Methods and carriers may vary depending on availability and service level.
You will receive confirmation of the chosen shipping method and an estimated delivery date once your order ships.

5. Packaging & Handling

Every order is carefully inspected and securely packaged to protect your items in transit.
Fragile or high-value products receive additional protective packaging for extra peace of mind.

6. Tracking Your Order

Once your order ships, we’ll email or Whatsapp you with tracking details and the courier name.
Use the provided tracking number on the courier’s website to monitor your shipment in real time.
If you don’t receive tracking information within 24 hours of order confirmation, please contact us. on 071 400 6600

7. Delivery & Receipt

Signature Required: A signature is needed upon delivery to confirm receipt.
Missed Deliveries: If you’re unavailable, the courier will attempt re-delivery or leave instructions for you.

8. Lost or Damaged Shipments

Damaged in Transit: Inspect your package immediately. Contact us within 48 hours with photos of damage so we can assist.
Lost Shipments: If tracking indicates delivery but you have not received your order, notify us within 7 days so we can investigate with the courier.

9. Order Changes & Cancellations

Before Dispatch: You may request changes or cancellations by emailing sales.rooter@gmail.com or calling 071 400 6600.
After Dispatch: If your order has already shipped, we’ll guide you through our returns process.

We’re committed to delivering your Rooter.lk purchases safely and on time. For any questions or special requests, please reach out—our Customer Care team is here to help!