Refund policy

Rooter.lk – Return & Refund Policy

Contact Us
Rooter.lk
Crescat Boulevard, 89, Galle Road, Colombo 03, Kollupitiya (Next to Cinnamon Grand)
Phone: 071 400 6600 | 077 082 2346
Email: sales.rooter@gmail.com

1. Returns & Refunds

1. Condition of Returned Items

   • Must be in the exact condition you received it: unworn, unused, with all original tags attached, and in the original packaging.

   • You must enclose your original receipt or order confirmation.

2. How to Initiate a Return

   • Email sales.rooter@gmail.com with your order number and reason for return.

   • Our team will confirm eligibility within 2 business days and provide you with a Return Merchandise Authorization (RMA) and shipping instructions.

   • Ship your return to:
     Rooter.lk – Returns Department
     89, Crescat Boulevard, Galle Road
     Colombo 03, Kollupitiya 00300
     Sri Lanka (LinkedIn)

3. Return Shipping

   • For approved returns, we will email you a prepaid shipping label for delivery via our designated courier partner.

   • Items shipped back without prior RMA approval will be refused.

2. Damages & Incorrect Items

• Inspection Upon Delivery: Please inspect your order immediately upon receipt.

• Reporting Issues: If an item is defective, damaged in transit, or if you received the wrong product, contact sales.rooter@gmail.com within 7 days of delivery.

• We will assess the issue and, if valid, arrange for a replacement, repair, or full refund at no extra cost to you.

3. Non-Returnable & Excluded Items

The following cannot be returned unless faulty or damaged:

• Perishable goods (e.g., consumables, food items)

• Personalized or custom-made items

• Opened software, digital downloads or sealed media products

• Hazardous materials, flammable liquids, or gases

• Gift cards and promotional vouchers

• Sale items marked “Final Clearance”

If you have any questions about a specific item, please reach out before purchasing.

4. Exchanges

• To exchange an item, please initiate a return as above.

• Once your return is approved and processed, you may place a new order for the replacement item.

5. Refunds

1. Processing Time:

   • After we receive and inspect your return, we will notify you by email (within 3 business days) whether your refund is approved.

2. Refund Method & Timing:

   • Approved refunds will be issued to your original payment method within 10 business days.

   • Banks and credit card issuers may take additional time to post the refund to your account.

3. Delays:

   • If more than 15 business days have passed since we approved your return and you have not received your refund, please email sales.rooter@gmail.com.

We’re committed to 100% customer satisfaction.
If you have any questions or need further assistance, please don’t hesitate to contact us at sales.rooter@gmail.com or call 071 400 6600 / 077 082 2346.

Thank you for shopping with Rooter.lk!